On December 3, 2021, the Commission launched a public consultation in order to gather the views of stakeholders on a legislative proposal on digital mobility services in order to facilitate trip planning and ticketing for trips combining different means of transport or involving different operators.

Part of the Sustainable and smart mobility strategy 2020, the initiative finds its justification in the fact that the planning and purchase of tickets for multimodal journeys often come up against obstacles in terms of lack of information and limited options, especially when traveling across borders. Therefore, the Commission aims to address the market challenges involved in the development of digital mobility services in order to better integrate public transport and rail services into a multimodal mix for a smooth passenger experience. More specifically, the Commission aims, on the one hand, to better understand how stakeholders use multimodal digital mobility services, such as Mobility as a Service (MaaS) applications, and, on the other hand, to collect their points of view on, among other things, insufficient availability and accessibility of data, lack of cooperation between transport operators, limited availability of digital tickets and inadequate interoperability of payment systems.

Stakeholders will have until 23 February 2022 to submit their opinion by completing the online questionnaire, which will then be used to support the impact assessment that the Commission is currently carrying out.